When it comes to producing a compelling marketing video, interviews with key personnel, customers, or subject matter experts can be a powerful tool. These interviews allow businesses to showcase their expertise, highlight success stories, and provide authentic, relatable content that resonates with their target audience. However, to ensure these interviews are effective, it’s essential to ask the right questions—questions that not only capture useful information but also align with your overall marketing goals. Below are key considerations and essential questions to ask during marketing video interviews.
1. Align Questions with Your Marketing Goals
Before diving into the questions, you need to be clear about your marketing objectives. Are you promoting a new product or service? Trying to enhance brand awareness? Or perhaps telling a customer success story? Your questions should be crafted to guide the conversation toward your key messaging points.
Example Questions:
- Can you describe how this product/service has improved your business operations?
- What problem were you facing before discovering our solution?
- How does our company differentiate itself from competitors in your opinion?
These types of questions help draw out responses that align with your brand’s narrative while focusing on how your product or service provides value.
2. Capture Emotional and Relatable Responses
Authenticity is key in marketing videos. When interviewing customers or employees, you want to elicit genuine emotions that viewers can connect with. Craft open-ended questions that encourage the interviewee to share their personal experiences and insights.


















Example Questions:
- How did you feel when you first encountered our product/service?
- Can you share a memorable experience while working with our team?
- What has surprised you the most about using this solution?
By asking questions that tap into emotions, you allow your interviewee to tell a compelling story that can build trust and empathy with the audience.
3. Focus on Benefits and Results
Your video should highlight the tangible benefits that your company’s offerings provide. Whether it’s increased efficiency, cost savings, or improved customer satisfaction, focusing on measurable outcomes will give potential clients a clearer picture of the value you deliver.
Example Questions:
- What specific improvements have you seen since using our solution?
- How has this partnership impacted your bottom line or customer satisfaction?
- Can you provide any statistics or examples of the improvements you’ve experienced?
Incorporating data-backed responses can be highly persuasive, particularly for decision-makers evaluating your product or service.
4. Humanize Your Brand Through Employee Interviews
Interviewing key team members offers a great opportunity to humanize your brand. Clients and prospects want to know the people behind the product or service. Employee interviews can demonstrate the passion, expertise, and dedication your team brings to every project.
Example Questions:
- What excites you the most about working for our company?
- What do you believe sets us apart in the industry?
- Can you share a project or moment you’re particularly proud of?
By sharing personal stories and professional insights, employees help humanize the brand and create a more relatable company image.
5. Ask Customers for Authentic Testimonials
Nothing is more powerful than a satisfied customer’s endorsement. When conducting interviews with clients, aim for authentic testimonials that speak to their experience working with your company. These testimonials will not only reinforce your credibility but also serve as strong social proof for future customers.
Example Questions:
- What made you choose our company over competitors?
- How has your overall experience been with our team?
- Would you recommend us to others, and if so, why?
Real-life testimonials can help you build trust with prospective customers and give them confidence in your ability to deliver.
6. Get Insight into Future Goals and Vision
Lastly, asking questions about future goals or the long-term vision of the interviewee’s business can be a great way to showcase how your product or service will continue to play a role in their success. This forward-thinking approach will highlight your company’s commitment to evolving and growing alongside your clients.
Example Questions:
- What are your company’s future goals, and how do you see us helping you achieve them?
- How do you envision our partnership evolving in the coming years?
- What upcoming challenges do you think we can help you solve?
This type of questioning positions your company as an essential and future-proof partner in their ongoing success.
Conclusion: Why Choose St Louis Video Production Crews?
As you plan your next marketing video production, you need a partner with the experience and equipment to capture the best possible footage. At St Louis Video Production Crews, we’ve been providing full-service commercial photography and video production since 1982. Our creative team is equipped to handle everything from studio and location video shoots to editing, post-production, and even licensed drone operations. Whether you need a custom interview studio setup or a specialized drone to capture unique indoor shots, we’ve got you covered.
We specialize in customizing productions for diverse media requirements, repurposing your photography and video content to maximize your brand’s reach. With expertise in all file types and media styles, and a private studio that can be tailored for small productions or interview scenes, St Louis Video Production Crews has the tools and talent to make your video production a success.
From equipment to creative vision, we have what it takes to create standout video content. Let us help you tell your story and make your next marketing video production perfect.
Contact us today to learn more about how we can support your video production needs!